Shipping & Returns

Shipping Times

We aim to have all orders out within 2-3 days. Delivery times vary dependant on service & location.

I need help with my order

Contact Us. Unfortunately, we cannot amend orders or shipping addresses after the payment process is complete. Please ensure You input the correct shipping address at the time of purchase.

Please contact Us with any cancellations, we will attempt to cancel the order before it is dispatched, cancellations cannot be guaranteed but we will do our best. We cannot cancel the order once the order is shipped out, You’ll need to place another order or return any unwanted items.

Unfortunately, we do not offer an exchange facility. Simply return Your item(s) & reorder for a replacement. Your refund will be processed once we’ve received Your returned item(s).

Do you ship worldwide?

Yes, we ship to most countries worldwide. If You live in a rural area or remote island; contact us first to make sure we can get Your order to you safely.

Where is my order?

If You believe the order is lost, please contact Us for assistance and guidance. You must notify Us in writing of any claim for loss or damage within 28 days of the dispatch date. Failure to report within the specified time frame may result in the claim being rejected.

Contact Your local postal service or sorting office to see if the item has been returned to the depot as undelivered & or awaiting collection.

Pre-order dispatch date

Any order which includes pre-order items will ship once all items are available in one delivery. We are unable to split or part ship orders, We recommend placing separate orders to receive multiple deliveries.

We will begin shipping from the advertised dispatch date listed. Dispatch dates are subject to change, on the rare occasion of a production delay we will do our best to update customers affected.

How do I know if my order has been dispatched?

Order confirmation emails are sent automatically after an order is placed. Please check Your junk folder for your confirmation, in case your settings direct it there! We will notify You by email with dispatch & tracking information when Your order has shipped.

Please note:

  • Orders are processed Monday to Friday.
  • We do not dispatch goods on weekends or national holidays.
  • All overseas customers are responsible for paying all customs & import duty charges.

Who pays customs fees?

Customs fees are levied by the government of the country that the goods are shipped to. These fees are out of our control. As is industry standard, all custom/import fees are the responsibility of the customer. We recommend checking Your country’s customs charges & threshold prior to ordering to avoid disappointment.

Returning an item

Please contact Us within 14 days of the order delivery to declare a return, any unwanted items must be returned within 14 days of notifying us. Please contact Us for instructions.

Please note:

  • Customers are liable for the return shipping costs unless an item is received in error, is damaged or defective. Please contact Us before returning any item(s).
  • Please ensure that Your returned product is in the same condition as it was when received. Items must be in their original condition & in their original packaging, unworn, unwashed & complete with their original labels and tags. Any promotional items included free of charge must also be returned shall the order be returned in full.
  • Once You have notified Us You will have 14 days to return the product to Us. All returns must be received by Us within 28 days of the delivery date to be eligible for a refund.
  • Please allow up to 10 business days for Us to process Your returned item/s. We always aim to be faster!
  • When posting an item to Us, please make sure to hold on to Your proof of postage (the receipt You get from the Post Office).

Digital downloads and live streams

A digital product, such as a download or streaming, cannot be returned.

I received a damaged/faulty item, what should i do?

Please get in touch with Us for further details on how to proceed concerning damaged or faulty items.

CONTACT US

Email us:  info@stefanpetanovski.com

** THE SUCCESS WITH DIGITAL STREAM & ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE SUCCESS WITH DIGITAL LIVE STREAM, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS & WITHOUT WARRANTY OF ANY KIND. SUCCESS WITH DIGITAL DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SUCCESS WITH DIGITAL LIVE STREAM WILL BE UNINTERRUPTED OR ERROR-FREE.